Terms and conditions & privacy and policy
Terms and conditions
Last updated: may 10, 2019
These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with Q avenue mobile application (the “Service”) operated by Q avenue trading LLC (“us”, “we”, or “our”).
Please read these Terms and Conditions carefully before using our Q avenue mobile application (the “Service”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
The Service and its original content, features and functionality are and will remain the exclusive property of Q avenue trading LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the Qatar and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Q avenue trading LLC.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Q avenue trading LLC.
Q avenue trading LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Q avenue trading LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third- party web sites or services that you visit.
Orders, Pricing and Merchandise Availability
You are able to purchase products from several retailers and brands on Q Avenue. Merchandise availability on Q Avenue is not guaranteed, as stocks may be low. All orders are subject to acceptance and availability and in some cases orders cannot be processed. Q Avenue reserves the right to refuse or cancel any order for any given reason at the time. When making an order on Q Avenue you will receive an email with your order details confirming that we have received your order and that it is being processed.
All pricing information on the Website is correct at the time of going online. Q Avenue reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
In the event that prices are changed during the period between an order being placed and Q Avenue processing that order and taking payment, provision of Services shall commence as per your order and you will be charged the original price.
Q Avenue attempts to be as accurate as possible in the description of the products. However we do not warrant that such a description is totally accurate, complete, reliable and error free. In case you are not satisfied with the product ordered by you, you can return it to us according to the relevant provisions of our Returns Policy.
Q Avenue offers you free returns. If for any reason you wish to return an item you must inform us via email email@example.com within 5 days of receiving.
Once we receive your returned item(s) we will refund you as promptly as possible only if the items comply with the return policy. We will send you a voucher code to use on your next purchase on the website. If you paid by credit card, the money will be refunded back to your bank account, this may take up to 14 days to appear on your statement.
You will be refunded the full value of your purchase minus the shipping costs. Customs duties, taxes, clearance and handling fees are also non-refundable as they are paid to third parties.
How to make a Return
Step 1. Send an email attachment receipt form And tell us what you are returning and why 🙂
Step 2. We will contact you to complete the process.Make sure you keep your receipt form
Step 3. Your return arrives back at Q Avenue , Our team will make sure the items comply with our return policy before they can authorise your refund – this could take us up to 3 days once it arrives back in our warehouse.
Step 4. Your refund is on its way. The refund method depends on the original payment method:
1-If you paid using a bank card: The amount will be refunded to your card (this can take up to 14 days for the money to show on your statement)
Please ensure to return the goods in the original and undamaged packaging.
If you have any problems with making a return please contact us at firstname.lastname@example.org and a representative will contact you within 24 hours to assist you.
Items you wish to return should be in their original condition, unused and with all tags still attached.
Returns that are damaged, soiled, altered or missing items that came with them such as belts, authenticity cards or dust bags may not be accepted.
Lingerie, Swimwear, Beauty products and Pierced Jewelry
Unfortunately we have a strict no-return policy on all beauty lines, lingerie, briefs, swimming suits, and pierced jewelry such as earrings. These items are not eligible for return for health and hygiene reasons.
All shoes must be returned in their original undamaged shoebox and must be unmarked and unsoiled.
Although we have made every effort to display colors as accurately as possible for the products on Q Avenue, computer monitors vary in how they display colors and we cannot guarantee that your monitor will display the colors accurately.
Contact us immediately if you received a defective or incorrect order, or believe it was damaged in transit at email@example.com
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Limitation Of Liability
In no event shall Q avenue trading LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Q avenue trading LLC its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
These Terms shall be governed and construed in accordance with the laws of Qatar, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us.
Effective date: may 10, 2019
Q avenue LLC (“us”, “we”, or “our”) operates the Q avenue mobile application (hereinafter referred to as the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service is the Q avenue mobile application operated by Q avenue LLC
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small files stored on your device (computer or mobile device).
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
When you access the Service with a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data (“Usage Data”).
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
Q avenue LLC uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods,
services and events which we offer that are similar to those that you have already
purchased or enquired about unless you have opted not to receive such information
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on —computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Qatar and choose to provide information to us, please note that we transfer the data, including Personal Data, to Qatar and process it there.
Disclosure of Data
Q avenue LLC may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Q avenue LLC
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Perfect Audience remarking service is provided by NowSpots Inc.
You can opt-out of Perfect Audience remarking by visiting these pages: Platform Opt-out (http://pixel.prfct.co/coo) and Partner Opt-out (http://ib.adnxs.com/optout).
AppNexus remarking service is provided by AppNexus Inc.
You can opt-out of AppNexus remarking by visiting the Privacy the AppNexus Platform web page: http://www.appnexus.com/platform-policy#choices
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
Apple Store In-App Payments
PayPal / Braintree
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.